National Database Support Specialist

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Friends of the Children is a national nonprofit that is breaking the cycle of generational poverty by giving children facing the highest risks the ability to create a new story. We do this by providing the most vulnerable children with a long-term, salaried, professional mentor, who we call a “Friend,” from kindergarten through high school graduation, 12 ½ years – no matter what.  

Friends of the Children is looking for an extraordinary professional to join our National Program Team. We are seeking a National Database Support Specialist to join a small, nimble and mighty team to help us deliver, build and scale our evidence based model. Our model is proven to break the cycle of generational poverty for children who face the highest risks by providing paid professional mentors to thousands of youth across the country.

Reporting to the National Database Administration Manager, this position offers the opportunity to make a significant impact setting up new chapters for success and assisting existing chapters to maximize their impact by utilizing their data more effectively. The ideal candidate will have an aptitude for data and a passion for building community through one-on-one connections that are authentic, respectful, and meaningful. They will be part of a network and team that works together and holds ourselves accountable with data to achieve short and long-term outcomes.

Curious to learn more? See the details below.

Basic Function:

The Database Support Specialist is responsible for assisting the National Database Administration Manager with managing and maintaining the Efforts to Outcomes Database (ETO) network program database. This position will be responsible for monitoring aspects of data collection and reporting for quality assurance and alignment with National fidelity standards. The Database Support Specialist will also assist with troubleshooting performance issues and seeking outside support from Social Solutions as needed. In addition, this position will act as a backup contact person for the longitudinal child study. 



  • Monitor completion of monthly, quarterly, and annual touchpoints; send completion rate updates to Program Directors and Executive Directors.
  • Run Site PD Enrollment Reports and Site Friend & Kid Lists to assure youth/Friend/Supervisor pairings have been set up correctly for reporting structure.
  • Set up ETO user accounts for new sites, and monitor user accounts in existing sites to ensure proper setup and maintenance.
  • Monitor Staff accounts for hire/exit dates and disabling of user accounts when someone leaves the organization.
  • Create collection groups for incoming youth classes and grant specific youth cohorts; monitor youth enrollment to assure sites have assigned youth to appropriate cohorts.
  • Manage network youth dismissals: obtain Executive Director approval, obtain Chief Program Office approval, confirm long-term outcome/alumni status questions have been answered, dismiss youth from ETO; enroll program graduates in Alumni program.
  • Manage tracking of long-term outcomes and Three E’s: request data from sites as needed, report out on data as requested.
  • Monitor random Activity Journal time entry in all sites to assure data is being recorded accurately.
  • Monitor youth demographics in all sites to ensure consistent reporting across network; ask sites to complete missing youth demographics.
  • Create custom network and Site-specific youth and Staff demographics as needed.
  • Create and edit TouchPoints as needed.
  • Maintenance of program youth enrollment forms; keep updated on Sharefile for network access.
  • Provide training materials for all ETO database users; keep ETO training manual updated.
  • Assist with Reflect & Adjust Practices training; update manual as needed.
  • Record training attendance for all Friends attending National trainings.
  • Assist with providing ongoing technical support for all sites; troubleshoot reporting and performance issues and seek support from Social Solutions when needed.

Child Longitudinal Study: Backup contact person for University of Washington Data Collection Team which could include:

  • Acting as liaison between Data Collection Team and all study participants.
  • Monitoring collection of study data for all sites. 
  • Providing reports to Data Collection Team as requested.

Essential Skills and Abilities:

  • Strong interpersonal, written and verbal communication skills. Must be extremely detail oriented and have demonstrated ability to draft/produce accurate correspondence and reports.
  • Ability and willingness to take initiative, look ahead, and solve or prevent problems.
  • Ability to manage several issues/tasks concurrently, meet deadlines, and communicate status effectively.
  • Must consistently demonstrate good judgment, tact and problem solving skills, and maintain confidentiality.
  • Ability to work in diverse environments, and communicate effectively with a wide variety of constituencies including staff, program children, organizational supporters, current and potential donors, Board members, foundations, and community partners.
  • Ability to represent the organization to a wide variety of audiences in a professional and effective manner.
  • Must have proficient computer skills; Microsoft Office skills strongly preferred (Outlook/Word/Excel).
  • Must have excellent customer service skills and a positive, customer-oriented attitude demonstrated consistently with all contacts.
  • Ability to deal responsibly with confidential information.
  • Excellent computer skills, and ability to learn and adapt quickly to new software. Aptitude for understanding and analyzing data.

Preferred, Experience, and Abilities:

  • Experience with a data management system: ETO highly preferred.
  • Experience interpreting and analyzing data

Education and Required Experience:

  • Associate’s or above, plus five years’ professional work experience.
  • Multi-culturally competent 

Friends of the Children is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity. The equal employment opportunity policy of Friends of the Children provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. Friends of the Children hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Location: Portland, OR
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