Program Manager

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Friends of the Children New York is a chapter of a national organization dedicated to breaking the cycle of generational poverty through salaried, professional mentoring. We select the highest-risk children in Harlem and the South Bronx and commit to working with those children from kindergarten to graduation. For more information about FriendsNY, please visit our website:

We are seeking a highly motivated, diligent, multitasking professional to join our organization. The Program Manager will work as a member of the leadership team, specifically overseeing the various components of our Childhood program within our 12-year professional mentoring model. The role’s primary responsibility will be to provide supervisory support and identify best practices using data analysis to a team of Youth Mentors working with to a portfolio of at least 130 youth from Kindergarten to 5th grade.  In addition, The Childhood Program Manager supervises a cohort of assigned Friends on their core asset development strategies with their Achievers, and coordinates the successful implementation of the F.I.T (Friend Intentionality Training) Five Step Cycle

Core Responsibilities

Staff Supervision and Advocacy Responsibilities

  • Co-facilitate bi- weekly Team Meetings to review data based trends in goals and benchmarks of youth progress around the immediate outcomes of: school success, SEL Development, Health and Wellness, Decision Making, and Planning for the Future.

  • Oversee Friends’ Data compliance component, which includes ensuring weekly input of Achiever data into ETO case management database, as well as ensuring completion of monthly, quarterly, and yearly Achiever assessments.

  • Generate weekly Quality of Service reports based on Friends’ weekly data input to be disseminated to managers, Program Director, and Executive Director.

  • Conduct 1 on 1 supervision session with assigned Friends to analyze, assess, and strategize around the following focus areas:

  • Monthly Scorecard progress and growth areas for all Achievers on Friend’s respective roster.
  • Individual Friends strengths and growth areas around Core Asset development (Growth Mindset, Positive Relationship Building, Finding Your Spark, Problem Solving, Self-Determination, Self Management, Perseverance,  Hope, and Belonging) and Base Competencies development (Collaboratively Set Goals, Meet Diverse Needs, Reflect and Adjust Practice, Advocate, Be Trauma Informed, Engage Families,  Be Culturally informed)

  •  Coach and On-Board New Friends around the Core Assets, and F.I.T. 5 Step Cycle

  • Conduct performance based annual appraisals on all Youth mentors under supervision.

Staff Professional Development:

  • Execute Staff Trainings and Workshops to develop Mentors competencies as it relates to Trauma and Culturally Informed practices, Criminal Justice System, and the Foster Care system. 

Staff Collaboration

  • Support Executive Director and Program Director in establishing and maintaining Friends of Children program model elements and culture dynamic
  • Other responsibilities based on program need or as directed by Executive Director and Program Director
  • Participate in weekly Program Leadership team meetings and Organizational Leadership team meetings.
  • Collaborate with Development department  to respond to requests for information and stories about Roster of Achievers

Minimum Qualifications:

  • Bachelor’s Degree in Education, Social Work, or related field ; Master’s preferred
  • At least three to five years experience working with inner-city youth and families
  • Strong knowledge of New York City public school system, special education programs and various community-based organizations in New York City.
  • Strong knowledge and understanding of social issues, child/adolescent development, social justice competencies, juvenile justice system and trauma-informed supports.
  • Proven experience in strong collaborative work involving key stakeholders
  • Excellent computer, organization, oral and written communication skills
  • Strong interpersonal skills and the ability to develop trusting relationships
  • Bilingual Spanish a plus


Commensurate with experience




4-year degree

Friends of the Children is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity. The equal employment opportunity policy of Friends of the Children provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. Friends of the Children hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

To learn more about Friends of the Children NY go to:

We believe generation change happens one story at a time. See the below Power of One video to learn more.   

Location: Harlem, NY
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