Caregiver Engagement Manager

Vancouver, WA

Friends of the Children is a nonprofit that is impacting generational change by empowering youth through relationships with professional mentors. We do this by providing children facing the most obstacles with a long-term, salaried, professional mentor, who we call a “Friend,” from kindergarten through high school graduation, 12+ years – no matter what. We are currently seeking an extraordinary professional to embark on a new career journey as a Caregiver Engagement Manager at our SW Washington Chapter.  

At Friends of the Children we put children first and use our values to change the way the world treats and views youth facing great barriers. Friends of the Children - SW Washington follows a two-generation (2Gen) model approach, partnering with families as equals, working intentionally and simultaneously in the lives of children and their caregivers together. 

Basic Job Description/Position Objective:

As a Caregiver Engagement Manager (CEM) you will be tasked to support the establishment and expansion of our innovative, evidence-based model. The CEM will partner closely with caregivers who may have experienced significant trauma themselves, with community-based organizations, and with the mental health and foster care systems to build parental protective capacities and improve family stability.  The CEM will engage and empower caregivers to reach their individual goals for their families. The CEM will report to the Program Director (PD) and work closely with the Program Manager (PM), and will help guide the site’s development, implementation, assessment, and evaluation of our two-generation model of support.

Essential Functions and Responsibilities:

1. Caregiver Assessment

  • Create, collect, record, and administer participant self-assessments and all other data for outcomes progress and grant data reporting.
  • Co-develop individual goals and plans with families that build protective factors in caregivers and advance family stability.
  • Assess and monitor families’ needs over time and provide ongoing support.
  • Maintain efficient, confidential, and organized records; provide timely and appropriate case notes in our Efforts to Outcomes database.

 2. Caregiver Empowerment

  • Model organizational core assets and coach caregivers in multiple forms of parenting and communication skills, anger management, and problem solving.
  • Empower and build skills in parents and caregivers to engage in their youth’s education positively and proactively.
  • Cultivate an open, creative, and trauma-informed approach with caregivers and families while fostering program engagement.
  • Mobilize parents and caregivers to implement plans that advance the goals they have for their families.

 3. Partnership Engagement

  • Work closely with the Leadership Team to build intentional partnerships so that parents and caregivers can meet their goals
  • Support families to build positive social networks.
  • Collaborate and strategize with parents and caregivers to effectively partner with outside support systems and organizations.
  • Complement the work of the PD, PM, and Friends by serving as an additional resource specialist in a variety of life domains that include, but are not limited to, mental health, workforce development, housing, and public benefits.

 4. Program Support

  • Work closely with the Program Leadership Team to ensure caregiver outcomes are achieved.
  • Support the PD in the child identification and selection process.
  • Solicit and obtain feedback from parents and caregivers on a monthly basis.  Document and maintain all feedback and include in quarterly reports. 
  • Collaborate with other employees to ensure quality, seamless service delivery to youth and families.
  • Plan, coordinate, and lead parent support groups/activities.
  • Collaborate with the Program Leadership Team in planning, training, and retention and provide support to families, Friends, and volunteers.

 5. Additional Responsibilities

  • All Friends of the Children- SW Washington employees are mandated reporters and are legally required to ensure a report is made when abuse is observed or suspected.
  • Be willing to work flexible hours and non-traditional hours on a regular basis and be on call in crisis situations. Normal working days are Tuesday through Saturday with Sundays and Mondays off.
  • Participate in Friends of the Children training to have a baseline of the content, skills, and language used throughout program for participants and staff.
  • Communicate effectively and appropriately in all directions regarding organizational issues, concerns, policies, and procedures.  Raise and resolve issues appropriately. 
  • Participate in regular conference calls with Program leads in the network, and otherwise communicate with personnel at the National office and other chapters about the program. Research, develop, implement, and sustain best practice programming to serve current and future needs of the organization as required.
  • Utilize program data to help develop, implement, and sustain enrichment activities and program excellence. 
  • Be relentlessly committed to ensuring that youth and families reach their long-term outcomes.
  • Communicate regularly and effectively with Leadership about key aspects of the program, including status of families, recommendations for improvement of the program.
  • Develop trusting, supportive relationships with families and guardians of the children we serve.

 Essential Skills and Abilities:

  • Strong interpersonal, written, and verbal communication skills; organizational and time management, delegation, and follow-up skills.
  • Proven ability to deliver trauma-informed, culturally responsive services to families and their children.
  • Ability to cultivate and sustain relationships and work effectively with a wide variety of constituencies, including staff, program children, parents, schools, organizational supporters, Board members, and community partners.
  • Ability to represent, effectively and professionally, the organization to a wide variety of audiences.
  • Ability to research, analyze data, design/develop, propose, implement, and sustain programming.
  • Ability to solve problems, work in a team environment, manage several issues concurrently, and meet deadlines in a fast-paced constantly evolving work environment.
  • Strong project management skills. Proven ability to manage multiple deadlines, responsibilities, and competing priorities.
  • Ability to work in diverse work environments, including being able to engage with different backgrounds, cultures, sexes, races, orientations with co-workers and with the populations being serviced.
  • Knowledge of child development and child issues, particularly those most relevant to our program youth.
  • Awareness of community resources and the ability to cultivate and sustain relationships with these resources.
  • Enthusiasm for helping to plan and manage the anticipated growth of Friends of the Children – SW Washington, and commitment to developing personal skills and knowledge as appropriate to that growth.

 Required Education, Experience, and Abilities:

  • Minimum of bachelor’s degree strongly preferred plus five years of experience working/volunteering with children and their caregivers and families.
  • Previous manager-level experience preferred.
  • Bilingual in Spanish preferred.
  • Valid Oregon or Washington driver’s license, ability to pass a driving record check, and personal vehicle insurance.


Full-time salaried exempt position at a rate of between $50,000-$55,000 annually.






4-year degree preferred

Location: Vancouver, Washington

Friends of the Children is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity. The equal employment opportunity policy of Friends of the Children provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. Friends of the Children hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Friends of the Children is growing rapidly as communities across the country are experiencing the power of how “One” changes a child's story: One Friend. One Child. 12+ years. No matter what. #ThePowerOfOne


 To learn more about Friends of the Children - SW Washington go to: