Family & Community Engagement Specialist – Klamath Basin

Klamath Falls, OR

Friends of the Children is a nonprofit that is impacting generational change by empowering youth through relationships with professional mentors. We do this by providing children facing the most obstacles and systemic challenges with a long-term, salaried, professional mentor, who we call a “Friend,” from kindergarten through high school graduation, 12+ years – no matter what. We are currently seeking an extraordinary professional to embark on a new career journey as a Family Engagement Specialist at our Klamath Basin Chapter.  

 At Friends of the Children we put children first and use our values to change the way the world treats and views youth facing great barriers. Our friends and staff nurture long-term relationships from a foundation of love, acceptance, and culturally informed practice. We are fortunate to get to walk with youth as they discover their limitless potential, by fostering their internal resiliency.  Are you ready to help build relationships within the communities of our youth and families to strengthen social networks and provide bridges to new opportunities? If so, the impactful role of a Family & Community Engagement Specialist (aka Family Engagement Specialist) might be for you.  

 We are looking for a passionate, committed professional to perform the role of Family Engagement Specialist to provide comprehensive resource navigation and direct service support to families. They will partner closely with caregivers who may have experienced trauma themselves, with community-based organizations, and with the mental health and foster care systems to build parental protective capacities and improve family stability. They will engage as caregivers are empowered to reach their individual goals for their families.

Curious to learn more? See the position details below.

 Job Description:

The ideal candidate will have a smart head for data, and be an innovative leader deeply connected to the communities we serve. They will be proactive, results-driven, and possess a sense of urgency while at the same time look to focus their entrepreneurial talents to make a real difference for children whose families are seeking stability and self-sufficiency. The Family & Community Engagement Specialist will work closely with the Program Director (PD), and will help guide our site’s implementation, assessment, and evaluation of our two-generation model of support. The right candidate will be fiercely committed to equity and will ensure that every aspect of the organization’s mission is executed with full engagement of communities impacted by our work.

Here’s what we have to offer you:

  • The ability to implement a proven evidence-based model.
  • A strong, cohesive Local and National team committed to innovation and high standards.
  • A team of talented employees who are passionate about working together to create an extraordinary organization.
  • Respect for work-life balance. You’ll work hard, and we expect you to recharge your batteries.
  • A comprehensive benefits package.
  • The opportunity to serve in an exceptional organization that helps children facing challenges to change their life stories every day.

Essential Functions/Core Job Accountabilities:

Responsible for assessing risk factors, improving overall protective factors for each family, and collecting outcome data. 

Responsibilities include: providing the primary source of empowerment support and encouragement, tracking caregiver progress toward individualized goals; building intentional partnerships that advance targeted parent outcomes; providing resource referral, parent skill-building, and crisis intervention; delivering a caregiver survey, and collecting outcome data. The Family & Community Engagement Specialist works directly with Friends to ensure a “whole family” approach that promotes and upholds family stability and well-being.

Primary Responsibilities:                                                                                                

Caregiver Assessment

  • Collect, record, and administer participant self-assessments and all other participant data for outcomes progress and grant data reporting.
  • Co-develop individual goals plans with families that build protective factors in caregivers and advance family stability.
  • Assess and monitor families’ needs over time and provide ongoing support.
  • Maintain efficient, confidential, and organized records; provide timely and appropriate case notes in our Efforts to Outcomes (ETO) database.

Caregiver Empowerment

  • Model and coach the client family in multiple forms of parenting, communication, and life skills.
  • Empower and build skills in caregivers to positively and proactively engage in their youth’s education.
  • Mobilize families to implement plans that advance the goals they have for themselves.

Partnership Engagement

  • Work closely with PD to build intentional partnerships so parents meet their goals.
  • Support families in maintaining and building positive social networks.
  • Collaborate and strategize with parents to effectively partner with outside support systems and organizations.
  • Complement the work of the PD and Friends by serving as an additional resource specialist in a variety of life domains that include, but are not limited to, mental health, workforce development, housing, and public benefits.

Program Support

  • Work closely with the PD to ensure caregiver outcomes are achieved.
  • Support PD in the child identification and selection process.
  • Solicit and obtain feedback from caregivers on monthly basis. Document and maintain all feedback, and include in quarterly reports.
  • Collaborate with other employees to ensure quality, seamless service delivery to youth and families.
  • Plan, coordinate, and lead parent support groups/activities.
  • Collaborate with the Program Director in planning, training, retention, and providing support to families, Friends, and volunteers.

Additional Responsibilities

  • All Friends employees are mandated reporters and are legally required to ensure a report is made when abuse is observed or suspected.
  • Be willing to work flexible hours and non-traditional hours on a regular basis and be on call in crisis situations.
  • Participate in Friends of the Children training to have a baseline of the content, skills, and language used throughout program for participants and staff.
  • Communicate effectively and appropriately in all directions regarding organizational issues, concerns, policies, and procedures. Raise and resolve issues appropriately.  
  • Participate in regular conference calls with Program leads in the network, and otherwise communicate with personnel at the National office and other chapters about the program. Research, develop, implement, and sustain best practice programming to serve current and future needs of the organization as required.
  • Utilize program data to help develop, implement, and sustain enrichment activities and program excellence.  
  • Be relentlessly committed to ensuring that youth and families reach their long-term outcomes.
  • Communicate regularly and effectively with Program Director about key aspects of the program, including status of families, recommendations for improvement of the program.
  • Develop trusting, supportive relationships with families, and guardians of the children we serve.

Skills, Knowledge, and Abilities:

  • Strong interpersonal, written, and verbal communication skills; organizational and time management, delegation, and follow-up skills.
  • Proven ability to deliver trauma-informed, culturally responsive services to families and their children.
  • Ability to cultivate and sustain relationships and work effectively with a wide variety of constituencies, including staff, program children, parents, schools, organizational supporters, Board members, and community partners.
  • Ability to represent, effectively and professionally, the organization to a wide variety of audiences.
  • Ability to research, analyze data, design/develop, propose, implement, and sustain programming.
  • Ability to solve problems, work in a team environment, manage several issues concurrently, and meet deadlines in a fast-paced constantly changing work environment.
  • Strong project management skills. Proven ability to manage multiple deadlines, responsibilities, and competing priorities.
  • Ability to work in diverse work environments.
  • Knowledge of child development and child issues, particularly those most relevant to our program youth.
  • Awareness of community resources, and the ability to cultivate and sustain relationships with these resources.
  • Enthusiasm for helping to plan and manage the anticipated growth of Friends, and commitment to developing personal skills and knowledge as appropriate to that growth.


  • 4-year degree (preferably in social services, population health management, psychology or other related fields)
  • Valid Oregon driver’s license and personal vehicle insurance.


  • Extensive knowledge and/or experience with local family resource agencies
  • Bilingual in Spanish







*Please note: This position is part of a pilot program and, while hopefully it will continue, is only guaranteed through June 2023.

 Location: Klamath Falls, OR

Friends of the Children is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity. The equal employment opportunity policy of Friends of the Children provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. Friends of the Children hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Friends of the Children is growing rapidly as communities across the country are experiencing the power of how “One” changes a child's story: One Friend. One Child. 12+ years. No matter what. #ThePowerOfOne


To learn more about Friends of the Children go to