Operations Manager - Colorado Springs

Colorado Springs, CO

Friends of the Children – Colorado Springs is seeking a passionate committed leader to use their expertise, vision, and operational skills as we establish and grow our new location headquartered in Colorado Springs.  Our model is proven to break the cycle of generational poverty for children who face the most barriers by providing professional mentors to thousands of youths across the country. As Operations Manager, you will support several functions including human resources, information technology, social media, website administration, marketing, and program support to ensure the chapter is running optimally.

The ideal candidates will have strong business acumen, an entrepreneurial spirit, cultural understanding, and a soft heart for kids. They will be equally skilled at implementing efficient processes and creating new ones. 

Are you this amazing professional? Here’s what we have to offer you:

  • A team of talented employees who are passionate about working together to create an extraordinary organization and who are committed to innovation and high standards.
  • A committed, experienced Executive Director who will partner with you to ensure the organization’s success and your personal growth.
  • An opportunity to enhance the resources available to youth of various cultures and backgrounds.
  • A comprehensive benefits package.
  • A salary range starting at $50k, depending on experience.
  • Most of all, you will work in an exceptional organization that supports children facing incredible odds change their life story every day.

Are you ready to use your skills to make an impact?

The following statements are intended to describe the general nature and level of work to be performed by individuals assigned to this position.  They are not intended as a comprehensive list of all responsibilities, duties, and skills required of personnel so classified.

Basic Function / Position Objective:  

The Operations Manager supports the day-to-day functions of our chapter and needs to excel at working as part of a small team, effectively managing multiple projects/tasks and keeping them on track.

Essential Functions and Responsibilities:

Human Resources functions like (but not limited to):

  • Developing and implementing processes and procedures.
  • Recruitment management and posting jobs.
  • Leading the benefits enrollment process, including researching and selecting employee benefits for Executive Director final approval.
  • Being the resident expert on organizational policies and procedures.
  • Performing all necessary background checks and maintaining confidential records.
  • Supervising new employee onboarding.

Supporting the Executive Director on projects like (but not limited to):

  • Building and monitoring the chapter’s strategic plan.
  • Acting as the board liaison for Board of Directors logistics, including scheduling, and preparation of materials.

Ongoing organizational support:

  • Managing IT support with IT provider. 
  • Developing and maintaining office procedures.
  • Active participation in staff meetings and events, as required.

 Supporting the development activities with projects like (but not limited to):

  • Donation processing and updating donor records.
  • Preparing mailings to donors.
  • Managing donor data base.
  • Special event registration and logistics.

Supporting the Program Team with projects like (but not limited to):

  • Assistance with surveys and data collection.
  • Serving as a bridge to support services in a variety of life domains that include, but are not limited to, mental health, workforce development, housing, and public benefits.

Maintaining facilities:

  • Researching and selecting contractors as needed.
  • Communicating with the landlord about safety issues and space concerns.
  • Providing the Executive Director with final options for projects.
  • Communication with vendors, brokers, and contractors.
  • Coordinating and overseeing facility expansions or updates.

Required Experience, Skills, Education, and Knowledge:

  • A minimum of five years of operations experience in a small office.
  • Proficiency in Microsoft Word, Excel, and Outlook; familiarity with databases and office functions.
  • Exceptional customer service and interpersonal communication skills, and experience working with diverse constituencies.
  • Excellent written communication skills and attention to detail and accuracy.
  • Highly organized and dependable; ability to work independently and maintain composure under pressure.
  • Ability to prioritize work and adapt to shifting demands and work situations, meet deadlines; maintain regular communication with supervisor regarding work plans, and proactively seek guidance regarding priorities and timelines.
  • Ability to maintain confidentiality, use good judgment, and follow procedures.
  • Ability to travel locally and adapt schedule to meet the organization’s needs (i.e., some evenings and an occasional weekend).

Preferred Experience, Skills, Education, and Knowledge:

  • Bachelors Degree preferred.
  • Familiarity with nonprofit organizations.
  • Basic knowledge of fundraising and events.
  • Database experience, donor databases preferred.
  • Experience working with children and families.
  • Exceptional attention to detail. Experience working in a fast-paced start-up small business

Job Type: Full-time

Pay: $50,000.00-$58,000 per year


  • Medical, Dental, Vision (Organization pays the employee only rate)
  • Life Insurance (Organization paid)
  • 401k with 3% match


  • Monday to Friday. Usual office hours are 8:00 am – 4:30 pm

Work Location: In person at Friends Colorado Springs offices.

Friends of the Children is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity. The equal employment opportunity policy of Friends of the Children provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. Friends of the Children hires and promotes individuals solely based on their qualifications for the job to be filled.

To learn more about Friends of the Children in Colorado Springs, go to: https://friendscoloradosprings.org/

To learn more about Friends of the Children go to: https://friendsofthechildren.org/