Development Operations & Donor Engagement Specialist

Detroit, MI

 Development Operations & Donor Engagement Specialist

Detroit, MI

Friends of the Children is a nonprofit that is impacting generational change by empowering youth through relationships with professional mentors. We do this by providing children facing the most obstacles with a long-term, salaried, professional mentor, who we call a “Friend,” from kindergarten through high school graduation, 12+ years – no matter what.

We are currently seeking a highly motivated, committed professional to join our team as a Development Operations & Donor Engagement Specialist

Position Description

 The Development Operations & Donor Engagement Specialist will play a critical role in delivering operational and donor engagement support functions helping the Development Department achieve our growth plan.

 The Development Operations & Donor Engagement Specialist will be responsible for supporting operations and donor engagement functions of the Development Department.

Essential Duties & Responsibilities

Database Management & Gift Processing (approximately 40%)

  • Serve as the primary administrator for Friends-Detroit’s relational donor database (CRM), including but not limited to:
  • Partnering with the Finance Department to coordinate general accounting of gifts, and daily deposits, and assist as needed with monthly revenue reconciliation and annual audit requests
  • Ensuring and enforcing data integrity and standardization by monitoring, editing and updating data
  • Maintaining constituent, event, gift records, and other donor information with supporting documentation
  • Entering and updating gifts and donor records, including daily revenue received (pledge, gift or inkind) in                       accordance with Gift Batch Entry processes
  • Producing donor-giving statements and correspondence, including solicitation and acknowledgment via hard and             soft copy letters
  • Monitoring new CRM features and functionality to ensure Friends-Detroit uses the CRM to its fullest capacity
  • Creating queries to extract data that provides meaningful insights related to donor trends and behavior
  • Presenting data trends and behavior through multiple visualization tools, including pivot tables

Development Operations (approximately 30%)

  • Provide support to the Development team to make sure that fundraising goals are met. Working with the Development team and Executive Director, help identify donors and gifts in achieving the projected revenue plan.
  • Collaborate on data-informed marketing strategies and expansion initiatives. Identify methods for strengthening existing recruitment and stewardship efforts and explore opportunities for new donor prospects and giving campaigns.
  • Work proactively with the Development team to review and revise criteria and make recommendations for targeted mailing lists, alignment with best practices, and optimal usage of prospect and donor data.
  • Organize and compile donor mailings, informational packets, correspondence, and related materials in response to donor inquiries.
  • Support communications by creating and distributing marketing emails, social media posts, and website updates             and posts.
  • Provide general administrative support to the Development department, such as scheduling meetings as required           and maintaining development office inventory.
  • Respond to requests for information from donors, volunteers, and staff in a professional and timely manner.
  • Administrative support and Liaison with the Board of Directors

Donor Engagement & Event Support (approximately 20%)

  • Assist the DoD with arranging Donor meetings and engagement opportunities.
  • Support the Development team with the preparation and execution of events
  • Manage special donor engagement projects

Organizational Support (approximately 10%)

  • Support organizational fundraising efforts, including but not limited to, events, donor cultivation, annual mailing,         and funder visits.
  • Support program efforts and events as needed and when appropriate.
  • Actively contribute and participate in organizational-wide activities to advance the overall success of our                       organization and delivery of our mission.
  • Other duties as required


Required Experience

Position Requirements (Education, Experience, Knowledge, Skills, Abilities, Work Demands)

  • Bachelor's degree and a minimum of two years’ experience in database administration or fund development
  • Proficiency using a relational database/CRM, Microsoft Office, Google Suite, with proven Excel and PPT skills.                DonorDock or other donor management software (Salesforce, DonorPerfect, Hubspot, Raiser’s Edge NTX) experience       is preferred but not required
  • Understanding of fundraising cycles and best practices, donor engagement strategies, and donor stewardship is             required
  • Demonstrated ability to manage multiple projects concurrently under deadlines and changing priorities
  • Strong communication and writing skills with the ability to interact effectively across a broad spectrum of staff
  • Enjoy working independently and as part of a team
  • Ability to represent Friends-Detroit at fundraising events and meetings and to work well with a broad range of               constituencies.
  • Ability to maintain a high level of donor confidentiality.
  • Ability to travel to and work occasional evenings and weekends as event and project deadlines dictate.
  • Must be willing to join a quick-paced energetic Development team, and work with a group of talented, committed         volunteers.

Salary range: $55K-$60K annually

Benefits: Comprehensive

Professional Level: Professional


2 degree is required. 4-year degree preferred. 

Location: Detroit, MI 

Friends of the Children is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity. The equal employment opportunity policy of Friends of the Children provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. Friends of the Children hires and promotes individuals solely based on their qualifications for the job to be filled.

Friends of the Children is growing rapidly as communities across the country are experiencing the power of how “One” changes a child's story: One Friend. One Child. 12+ years. No matter what. #ThePowerOfOne