Non Profit Operations Director- Phoenix

Phoenix, AZ

Friends of the Children – Phoenix is seeking a passionate committed leader to use their expertise, vision, and operational skills as we establish and grow our new location headquartered in Phoenix.  Our model is proven to break the cycle of generational poverty for children who face the most barriers by providing professional mentors to thousands of youth across the country.  As our Operations Director, you will support human resources, finance, information technology, social media & marketing, and other enabling functions to ensure operations are established and are running optimally.

The ideal candidate will have a smart head for business, an entrepreneurial spirit, and a soft heart for kids.  They will be equally skilled at implementing efficient processes and intentionally developing collaborative relationships over time with trust, empathy, and healthy communication.

The right leader will be fiercely committed to equity and will ensure that every aspect of the organization’s mission is executed with full engagement of communities impacted by our work.

Are you this amazing professional? Here’s what we have to offer you:

  • A committed Executive Director who will partner with you to establish and grow the organization.
  • A strong, cohesive National team committed to innovation and high standards.
  • A team of talented employees who are passionate about working together to create an extraordinary organization.
  • Respect for work-life balance. You’ll work hard, and we expect you to recharge your batteries.
  • A comprehensive benefits package.
  • Salary range: $68k-$75k, depending on experience.
  • Most of all, you get to help lead an exceptional organization that supports children facing incredible odds change their life story every day.

At Friends of the Children – Phoenix (“Friends – Phoenix”), you will get to think globally and act locally. We are a new chapter within a growing, established national network.  As the Operations Director, you’ll receive expert support from our National team, which is headquartered in Portland, OR.  You’ll also work with a talented team of leaders from 36 other sites across the country, who collaborate to support implementation of the model and our award-winning national scaling plan.

Are you ready to use your skills to make an impact in Phoenix?

The following statements are intended to describe the general nature and level of work to be performed by individuals assigned to this position.  They are not intended as a comprehensive list of all responsibilities, duties, and skills required of personnel so classified.

Basic Function / Position Objective:

The Operations Director supports the day-to-day functions of our organization.  The Operations Director is the first point of contact for people who call or visit and is responsible for assisting the Executive Director and supporting the organization through a variety of administrative functions during regular business hours.  They excel at working as part of a small team, and effectively manages multiple projects and tasks, and keeps them on track.

Essential Functions and Responsibilities:

Human Resources functions like (but not limited to):

  • Developing and implementing processes and procedures.
  • Developing and maintaining work plans.
  • Recruitment management and posting jobs.
  • Leading the benefits enrollment process, including researching and selecting employee benefits for Executive Director final approval.
  • Being the resident expert on organizational policies and procedures.
  • Performing all necessary background checks and maintaining confidential records.
  • Supervising new employee onboarding.
  • Coordinating regular training for staff.
  • Promoting an accepting and transparent workplace.

Managing financials for the chapter (but not limited to):

  • Review and process all expense reports for the team.
  • Process payroll for the team
  • Preparing deposits, invoices, and accounts payable for the National finance team to process.
  • Partner with the National finance team on accurate financial reporting notes
  • Collaborate with the Executive Director on the strategic plan.

Supporting the Executive Director on projects like (but not limited to):

  • Completing and maintaining official registrations and contracts.
  • Coordinating with Friends National for meetings, compliance, and information sharing.
  • Acts as the board liaison for Board of Directors logistics, including scheduling, preparation of materials, surveys, registrations, and other projects.
  • Planning employee appreciation events.
  • Other projects as assigned.

 Ongoing organizational support:

  • Maintaining an organizational calendar of events; managing executive schedules.
  • Taking notes during meetings to track action items.
  • Managing IT support with IT provider. 
  • Developing and maintaining office procedures.
  • Active participation in staff meetings and events, as required.

Supporting the Development Team with projects like (but not limited to):

  • Donation processing and updating donor records.
  • Preparing mailings to donors.
  • Special event registration and logistics.

Supporting the Program Team with projects like (but not limited to):

  • Staff event logistics, including scheduling, reservations, registrations, and catering.
  • Assistance with surveys and data collection.
  • Assistance with the reimbursement process.

Maintaining facilities:

  • Researching and selecting contractors as needed.
  • Managing the relationship with the landlord about safety issues and space concerns.
  • Providing the Executive Director with final options for projects.
  • Communication with vendors, brokers, and contractors.
  • Coordinating and overseeing facility expansions or updates.

Required Experience, Skills, Education, and Knowledge:

  • A minimum of five years of operations experience.
  • Proficiency in Microsoft Word, Excel, and Outlook; familiarity with databases and office functions.
  • Exceptional customer service and interpersonal communication skills, and experience working with diverse constituencies.
  • Excellent written communication skills and attention to detail.
  • Highly organized and dependable; ability to work independently and maintain composure under pressure.
  • Ability to prioritize work and adapt to shifting demands and work situations, meet deadlines; maintain regular communication with supervisor regarding work plans, and proactively seek guidance regarding priorities and timelines.
  • Ability to maintain confidentiality, use good judgment, and follow procedures.
  • Ability to travel locally and adapt schedule to meet the organization’s needs (i.e., some evenings and an occasional weekend).

Preferred Experience, Skills, Education, and Knowledge:

  • Bachelors Degree preferred.
  • Familiarity with nonprofit organizations.
  • Basic knowledge of fundraising and events.
  • Database experience, donor databases preferred.
  • Experience working with children and families.
  • Experience working in a fast-paced start-up small business.

Friends of the Children is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity. The equal employment opportunity policy of Friends of the Children provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. Friends of the Children hires and promotes individuals solely based on their qualifications for the job to be filled.

Compensation: $68k-$75k

Applications without cover letters will not be considered; please use this as an opportunity to convey why you want to be the Operations Director at Friends of the Children!

Friends of the Children is growing rapidly as communities across the country are experiencing the power of how “One” changes a child's story: One Friend. One Child. 12+ years. No matter what. #ThePowerOfOne

To learn more about Friends of the Children go to: