Friends of the Children

Friends of the Children – Western Montana is seeking a passionate committed leader to use their expertise, vision, and operational skills as we grow our special organization.  Our model is proven to break the cycle of generational poverty for children who face the most barriers by providing professional mentors to thousands of youths across the country.  As our Operations Manager, you will support human resources, finance, information technology, and other key functions to ensure operations are maintained and running optimally.      

The ideal candidate will have a smart head for business, an entrepreneurial spirit, and a soft heart for kids. They will be equally skilled at implementing efficient processes and intentionally developing collaborative relationships over time with trust, empathy, and healthy communication.   

The right leader will be fiercely committed to our organization’s values and will ensure that every aspect of the organization’s mission is executed with full engagement of communities impacted by our work.  

Are you this amazing professional? Here’s what we have to offer you:

• A committed Executive Director who will partner with you to establish and grow the organization.
• A strong, cohesive National team committed to innovation and high standards.
• A team of talented employees who are passionate about working together to create an extraordinary organization.
• Respect for work-life balance. You’ll work hard, and we expect you to recharge your batteries.
• A comprehensive benefits package including medical, dental, vision, long-term disability and life (all premiums fully paid by organization), 401k with 3% match, tuition reimbursement, and 1 month paid vacation.
• Salary range: $54k-$69k, depending on experience.
• Most of all, you get to help lead an exceptional organization that supports children facing incredible odds that change their life story every day.

Are you ready to use your skills to make a deep and lasting impact with amazing children and families?

The following statements are intended to describe the general nature and level of work to be performed by individuals assigned to this position.  They are not intended as a comprehensive list of all responsibilities, duties, and skills required of personnel so classified.

Basic Function / Position Objective:  

The Operations Manager supports the day-to-day functions of our organization. The Operations Manager is the first point of contact for people who call or visit and is responsible for assisting the Executive Director and supporting the organization through a variety of administrative functions during regular business hours. They excel at working as part of a small team and effectively manage multiple projects and tasks.

Essential Functions and Responsibilities:

Ongoing organizational support:

• Serving as the first point of contact for people visiting or calling the organization and directing them to the appropriate person for assistance.
• Supervise support staff and interns.
• Maintaining an organizational calendar of events and managing team meeting schedules.
• Taking notes during meetings to track action items.
• Coordinating IT support with IT provider and helping to ensure cyber security best practices and training for staff.
• Distributing mail and ordering office supplies.
• Developing and maintaining office procedures.
• Active participation in staff meetings and events, as required.
• Monitor the general email inbox and directs email to the appropriate parties.
• Other projects as assigned.

Supporting the Executive Director on projects like (but not limited to):

• Preparing grant attachments, maintaining grant tracking, and facilitating communication between staff and the National finance group.
• Completing and maintaining official registrations and contracts.
• Maintaining organizational records and inventory of key documents.
• Coordinating with Friends National for meetings, compliance, and information sharing.
• Supporting Board of Directors logistics, including scheduling, coordinating with hosts/caterer, preparation of materials and minutes, surveys, registrations, and other projects.
• Planning employee appreciation events.

Managing financials for the chapter like (but not limited to):

• Review and process all expense reports for the team.
• Process payroll and bill payments.
• Prepare and process deposits, invoices, and accounts payable.
• Partner with outside accountants and auditors to ensure consistent, timely, and accurate financial reporting process.

 Supporting the Development Team with projects like (but not limited to):

• Donation processing and financial reconciliation of incoming donations in coordination with development team.
• Prepare and process grant invoices and manage cashflow tracking of pledged donations.
• Support logistics coordination for special events.
• Attendance and support at special events.

Supporting the Program Team with projects like (but not limited to):

• Support planning for program events, including logistics and catering, as needed.
• Food and program supply purchases.
• Assistance with the reimbursement process.

Human Resources functions like (but not limited to):

• Developing and implementing processes and procedures.
• Recruiting, carrying out screening interviews, and posting job announcements.
• Answering employee questions about benefits, organizational policies, and procedures.
• Ensuring that employee paperwork is completed and properly stored.
• Performing all necessary background checks and maintaining confidential records.
• Supervising new employee onboarding and offboarding of departing employees.
• Researching and selecting employee benefits for Executive Director final approval.
• Managing employee benefits enrollment and renewal processes.
• Coordinating regular trainings for staff.
• Promoting an accepting and transparent workplace.

Maintaining facilities:

• Researching and selecting contractors as needed.
• Communicating with the landlord about safety issues and space concerns.
• Providing the Executive Director with final options for projects.
• Communication with vendors, brokers, and contractors.
• Coordinating and overseeing facility expansions or updates.

Required Experience, Skills, Education, and Knowledge:

• A minimum of two years of operations experience in a small-to-medium size organization.
• Proficiency in Microsoft Word, Excel, and Outlook; familiarity with databases and office functions.
• Exceptional customer service and interpersonal communication skills, and experience working with diverse constituencies.
• Excellent written communication skills and attention to detail and accuracy.
• Highly organized and dependable; ability to work independently and maintain composure under pressure.
• Ability to prioritize work and adapt to shifting demands and work situations, meet deadlines; maintain regular communication with supervisor regarding work plans, and proactively seek guidance regarding priorities and timelines.
• Ability to maintain confidentiality, use good judgment, and follow procedures.
• Ability to travel locally and adapt schedule to meet the organization’s needs (i.e., some evenings and an occasional weekend).

Preferred Experience, Skills, Education, and Knowledge:

• Completion of two years of college or more strongly preferred.
• Familiarity with nonprofit organizations.
• Database experience, donor databases preferred.
• Experience working with children and families.
• Experience working in a fast-paced small to medium size business or nonprofit.

Friends of the Children is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity. The equal employment opportunity policy of Friends of the Children provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. Friends of the Children hires and promotes individuals solely based on their qualifications for the job to be filled.

Friends of the Children is growing rapidly as communities across the country are experiencing the power of how “One” changes a child's story: One Friend. One Child. 12+ years. No matter what. #ThePowerOfOne

To learn more about Friends of the Children go to: friendswesternmt.org